Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Help Desk Agent - Taiba Hospital-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
With 24 departments and a number of Kuwait’s most reputable Consultants and Specialists, Taiba Hospital proudly offers comprehensive healthcare services to patients from across Kuwait of all ages. JCI Accredited, Taiba Hospital is also the first private hospitals in Kuwait to be accredited by MOH, UNICEF and WHO as a Baby Friendly Hospital. As such, we are looking for a Help Desk Agent to join our Informaiton Techonology Team.
As a Help Desk Agent your duties will include but not be limited to:
- Follow all relevant policies, processes and procedures so that work is carried out in a controlled and consistent manner; contribute in cost-efficient usage of resources to reduce wastage and unnecessary expense.
- Adhere to all relevant HSE and Risk management procedures, instructions and controls.
- Provide excellent customer service, via phone and in person, concerning all aspects of technology provided by the IT department.
- Record all customer contacts, questions, and problems in the ticketing system including impact and priority.
- Record problem symptoms and status information in a timely fashion, and communicate internally within the IT department and externally with the customer through resolution.
- Conduct front line problem determination using documented procedures and available tools.
- Initiate escalation as appropriate to ensure supervisor awareness of problems that are severe in nature or that are exceeding documented targets.
- Install and configure Laptop and Mobile hardware and software in accordance with published policies.
- Perform asset management activities of tracking software licenses and desktop usage.
Job Details
| Posted Date: | 2021-04-14 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Information Technology |
| Company Industry: | Medical Hospital |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Male |
| Degree: | Bachelor's degree |
To apply for this job click here
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Help Desk Agent - Taiba Hospital-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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