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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Salon/Spa Manager - 21 degrees-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
1. Demonstrates and reinforces excellent customer service to promote a positive customer orientation in the salon and ensure efficient, quality service.
• Follows and reinforces greeting, introduction and send off procedures.
• Promptly and effectively resolves customer complaints using the recommended process and focusing on customer satisfaction; maintains all records regarding complaints and redoes.
• Focuses on salon/spa cleanliness, wait times, service and convenience.
• Reinforces proper consultation procedures and customer service standards.
2. Recruit, selects, trains/develops and evaluates salon staff to assure that staff levels meet salon needs, there is a high degree of motivation and retention of current staff, and high standards of quality are maintained in the salon/spa.
• Completes certification reviews and quality checks and monitors the Quality Program; documents and provides feedback on technical quality.
• Promotes and maintains high standards of technical quality in the salon/spa.
• Actively recruits, interviews and selects employees.
• Conducts timely performance and salary reviews; documents and provides ongoing feedback.
• Enforces policies and procedures; keeps informed of employment laws and maintains complete personnel files for each employee.
• Maintains excellent communications within the salon/spa; builds positive, fun working relationships with staff and promotes teamwork.
3. Manages and monitors all areas of salon/sap operations to ensure compliance.
• Completes all required reports accurately, assuring that they are readable and timely.
• Follows and reinforces proper appearance and apparel standards.
• Facilitates salon meetings; presents ideas and information.
• Attends required training, workshops and meetings.
• Monitors inventory levels to ensure adequate supplies are available to meet salon/spa needs.
• Manages opening and closing of salon/spa.
4. Manages expenses against budget and maintains continual awareness of expense/loss control to ensure effective management of expenses.
5. Recommends/suggests product purchases to customers to maximize product sales and to ensure they are using the right product.
• Responds to questions about products from customers and stylists.
• Keeps up-to-date on current and new products in the salon/spa.
• Discusses and recommends product with every customer.
• Follows and reinforces proper sales techniques for sale of retail products.
Job Details
| Date Posted: |
2017-05-16 |
| Job Location: |
Al Ahmadi, Kuwait |
| Job Role: |
Beauty and Fashion |
| Company Industry: |
Utilities |
Preferred Candidate
| Career Level: |
Management |
| Gender: |
Female |
| Degree: |
Bachelor's degree |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Salon/Spa Manager - 21 degrees-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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