Manager - Natural History Museum, Science Museum, Museum of Islamic History & Fine Arts Centre
Roles & Responsibilities
- Management and delivery of all Visitor Services delivered at the Museum excluding educational visits. This includes the management of the customer interface; ensuring a high profile in the day-to-day running of the Museum, and provision of a consistent strong link with customers, guaranteeing appropriate and
responsive reaction to address any and all client concerns
- This is an active and highly visible role requiring excellent customer relationship skills and highly developed management skills.
- Ensuring compliance with the Health, Safety & Environmental Policies, Quality Management Systems and to be instrumental in implementing improvements to established ways of working
- To manage, motivate, inspire and develop the Visitor Services team and staff to ensure the efficient, effective and professional management of all resources
Key Tasks
- Delivering a well-defined, structured Visitor Services Plan in line with all statutory and Service Level Agreement delivery requirements for the Museum
- To manage and direct the Visitor Services team operating the Museum in accordance both with the terms of the Operating Contract and best practice within the international museums and cultural sectors
- To ensure the highest standards of customer care are set and implemented by staff in customer facing roles
- To perform a duty management role as part of a management rota to ensure seven day a week cover
- Helping to promote a safe working environment & ensuring that all direct reports are fully aware of their Health, Safety and Environmental responsibilities
- Active participation in departmental meetings and proactively considering improvements to service delivery so that client expectations are not only met but exceeded
- To carry out staff appraisals
- To liaise with Human Resources regarding delivery of identified training needs.
- Demonstrate an ability to communicate verbally and in writing in a style appropriate to a diverse audience’s technical understanding and capabilities
Job Details
| Date Posted: | 2016-09-06 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Management |
| Company Industry: | Arts/Entertainment/and Media |
Preferred Candidate
| Career Level: | Management |
| Degree: | Master's degree |
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