• Delegating tasks and accountabilities.
• Recruiting new team members in coordination with the HR manager to ensure branches are well supplied to deliver the best service.
•Assessing training needs and help implement training programs to improve customer satisfaction and improve mystery shopper evaluations.
• Ensuring that employees are professionally supervised and motivated.
• Discussing employee feedback on performance with branch supervisors.
• Monitoring and evaluating performance.
• Taking disciplinary actions, rewarding staff and reporting to the general manager.
• Encouraging team members to meet & exceed customer expectations.
• Coaching & correcting employees.
• Developing & encouraging teamwork.
• Establishing work schedules.
• Ensuring effective communications between employees.
• Providing decisive leadership and leading by example.
• Coordinating with marketing manager on regular promotional activities.
• Communicating with the merchandisers regarding the supply of stock in the branches to maximize stock potential.
• Initiating end of quarter branch stock takes and regular monthly spot checks while coordinating with accounting and purchasing.
• Coordinating and monitoring the work of various departments involved in receiving goods, warehousing, pricing and distribution of goods to ensure the smooth running of the operation.
• Regularly following the transactions on the POS software and generating reports for review and analysis.
• Finding solutions to problems and taking the necessary actions.
• Being proactive and foreseeing possible operational difficulties.
• Ensuring company standards and specifications are met.
• Preparing budgets and P&L statements.
• Effectively communicate and implement the company’s vision, mission, strategy, values and culture.
Job Details
| Date Posted: | 2016-04-27 |
| Job Location: | Kuwait |
| Job Role: | Management |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree |
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