Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-IT Help Desk Technical Support - Mohamed N. Al Hajery and Sons Co. LTD-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Answer all inbound calls in an efficient and professional manner in order to provide the proper response and solution to the enquiries / complaints.
- Develop, maintain and update Mohamad Naser Al-Hajery & Son’s files and log all the calls on the System to safeguard fast retrieval of information when needed.
- Ensure all calls are answered and resolved within the appropriate threshold and report any calls not managed within said threshold to Direct Manager.
- Follow up on calls and enquiries where necessary in order to maintain high levels of customer satisfaction.
- Provide prompt responses for all inquiries / complaints by replying to emails and fax messages.
- Maintain up to date information on the latest updates and changes in Mohamad Naser Al-Hajery & Sons system / products in order to provide accurate information and high-quality services.
- Identify high critical issues and transfer them to the Direct Manager in order to take proper action.
- Identify high technical client issues and transfer them to the IT Division Concerned Function under the Information Technology Division.
- Update the Direct Manager on work progress, pending tasks, complaints and incidents in order to ensure all clients’ requests are resolved in a professional and timely manner.
- Record all planned / unplanned Internet outages including the areas affected and down time while finding the proper solution for the cause behind these outages.
- Provide internal trainings along with technical assistance to MNH employees in testing new products and their functional specifications.
- Ensure all new MNH Employees receive Hardware requirements as requested by Management.
- Ensure to manage complete entry and exit process for Mohamad Naser Al-Hajery & Sons Employees, including Hardware receipt and return process, email set up and cancelation process and all other related processes as needed by Management.
- Perform other duties related to the job as assigned by the Direct Manager.
Job Details
| Posted Date: | 2023-09-06 |
| Job Location: | Kuwait |
| Job Role: | Information Technology |
| Company Industry: | IT Services |
Preferred Candidate
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-IT Help Desk Technical Support - Mohamed N. Al Hajery and Sons Co. LTD-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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