· Identifying customers’ needs, clarify information, research every issue and providing solutions
· Answering phones from customers professionally and responding to customer inquiries and complaints.
· Building sustainable relationships and engaging customers
· Following up complicated customer calls where required
· Obtaining and evaluating all relevant data to handle complaints and inquiries
· Recording details of comments, inquiries, complaints, and actions taken.
· Handling and resolving customer complaints regarding to service problems
· Reporting upper management on problems and issues
· Recognize and pursue opportunities to cross-sell and/or to promote value-added products
· Informing the manager on duty of any operational inconsistencies
· Solicit feedback from guests concerning the service and food
· Maintain customer relationship with each segment such as delivery etc.
· Understand loyal customers and recommend for guest entertainment program
· Custodian of CRM activities in the organization
Any other duties assigned by your supervisor/manager
Job Details
| Posted Date: | 2023-06-24 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Catering, Food Service, & Restaurant |
Preferred Candidate
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
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