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• Assist in the formulation of targets for individuals and teams
• Answer questions from staff and provide guidance and feedback
• Anticipate escalation and take over calls when needed
• Devise ways to optimize procedures and keep staff motivated
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Ensure successful Telemarketing activities implimentation
• Ensure adherence to policies for attendance, established procedures etc.
• Keep management informed on issues and problems
•Prepare monthly/annual results and performance reports
Job Details
| Posted Date: | 2021-04-07 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Medical Clinic |
| Monthly Salary: | US $1,500 |
Preferred Candidate
| Career Level: | Management |
| Nationality: | Egypt; Jordan; Lebanon; Syria |
| Degree: | Diploma |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Supervisor-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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