The Role:
The role of a Customer Service Officer is primarily focused on providing high quality customer assistance. The officer will respond to various inquiries through sourcing, scheduling, deploying and debriefing. You will also assist Area Managers with the daily operations of the division and bring about new initiatives while acting as an ambassador for the department and the company; role modelling excellent customer care at all times.
Qualifications & Requirements:
You will have/be:
\[ Excellent customer care skills with a passion for delighting customers
\[ Bilingual
\[ Innovative, with the ability to produce new ideas which drive success
\[ Excellent data mining abilities and attention to detail
\[ Computer skills with proficiency in PowerPoint and Excel.
About Alshaya Group:
Alshaya Group is a dynamic family-owned enterprise, first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the worlds leading brand franchise operators, offering an unparalleled choice of well-loved international brands to customers.
Alshaya Groups portfolio extends across MENA, Russia, Turkey and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to authentically deliver great customer service and brand experiences.
Fresh, modern and relevant, Alshayas constantly evolving portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, through to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be. Brands such as Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Changs, The Cheesecake Factory, The Body Shop, M.A.C, Victorias Secret, Boots, Pottery Barn and KidZania.
Job Details
| Posted Date: | 2020-11-01 |
| Job Location: | Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Retail & Wholesale |
Preferred Candidate
| Career Level: | Mid Career |
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