We are looking for a Call Center Manager who will be responsible for:
• Determines call center operational strategies by conducting needs assessments, performance reviews and capacity planning.
• Responsible for defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
• Develops call center systems and processes.
• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
• Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
• Maintains professional and technical knowledge by tracking emerging trends in call center operations management.Ensure that all employees follow the company’s best practices for call center management and operations.
Job Details
| Posted Date: | 2020-07-19 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | IT Services |
Preferred Candidate
| Career Level: | Management |
| Gender: | Male |
To apply for this job click here
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Manager-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Post a Comment