• Reactive service to include equipment trouble shooting and diagnosis, part replacement as needed, problem resolution, on site customer training and dialogue and interaction.
• Preventive maintenance to include time management planning and scheduling and equipment cleaning and upgrade.
• Installation and removal of counter top beverage equipment for major corporate accounts to include knowledge of electrical power, water, drain, airflow and space requirements.
• Ability to work remotely in a telecommuting environment processing order information resolve customer equipment issues.
• Remotely order and facilitate delivery of repair parts and customer equipment, maintain inventory and execute equipment pick up and return.
• Proper supervision and control over the Service Technicians in order to ensure service orders are completed within the response time.
• Ensure timely technical training is facilitated to the Service Technicians
• Deliver superior customer service to include focus on customer needs, developing and sustaining positive customer relationships, creating and executing plans and solutions in collaboration with customers.
• Knowledge of basic electricity; amperage, voltage and current, understanding of basic heating, refrigeration, air conditioning, water quality and filtration principles.
• Interaction with internal dispatch, planning, inventory, information technology and sales personnel to deliver the service product in the field
Job Details
| Posted Date: | 2019-08-26 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Mechanical Engineering |
| Company Industry: | Other |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Philippines; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
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