DIRECT RESPONSIBILITY:
IT Department Manager / Group
POSITION SUMMARY
The ERP Functional Analyst Will be part of one or multiple teams that will use problem solving skills to develop and implement Dynamics AX solutions. Majority of time will be spent executing tasks related to user's solution delivery. Ensures that all activities are carried out in an efficient, cost-effective manner. Acts as a bridge between all departments within the Enterprise practice, including Sales, Customer Support, and Operations. Serves as an internal subject matter expert and supports all company activities including but not limited to system implementations, integrations, and process consultations. May also play a project management role for smaller customers and projects. Will be expected to participate in team building and to develop team and customer relationships. Proactively look for ways to keep all time productive and will use non-customer time for personal training, internal projects and administrative tasks. Will be expected to be a Peer Partner to newly hired team members.
DUTIES AND RESPONSIBILITIES:
1. Utilizes applicable activities and tasks to deliver quality work products for clearly defined projects in one of the following areas – Analysis, Design, Testing, Implementation, Support and Maintenance.
2. Understands customer needs. Perform gap analysis between package functionality and customer requirements.
3. Understands documentation standards, and be able to create all standard project documentation.
4. Responds promptly and professionally to customer requests or inquiries seeking guidance from IT Management as appropriate.
5. Prepare project efforts and documentation to ensure project decisions/deliverables are sound.
6. Trains users on new processes and product.
7. May be expected to perform project management duties on smaller, less complex projects (develop project plans, manage budget/actual and scope of work).
8. Provides excellent service to internal and external customers. Keeps customers up-to-date on the progress of the service they are receiving and changes that may affect them.
9. Prioritizes customer issues and addresses most pressing concerns.
10. Utilizes both formal and informal channels to facilitate the progress of work. Interprets and integrates multifaceted information from varied sources on a range of complex issues.
11. Actively establishes relationships with all levels within the customer organization.
12. Maintains continuous, open, consistent professional communication with customers, peers and management. Openly listens to others and checks understanding.
13. Continues to acquire and apply new knowledge and learning.
Job Details
| Posted Date: | 2019-07-28 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Information Technology |
| Company Industry: | Healthcare, other |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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