Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Collection Follow-up Specialist - Retail Electronics - Alghanim Industries-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
BASIC FUNCTIONS AND SCOPE OF WORK:
- Ensures effective follow-up and timely collection of overdue receivables
- Improve collection to reduce bad debts provision
- Optimize cost for the department
- Provide daily support on customer related queries and complaints
PRINCIPAL DUTIES:
- Supervision of day-today collection follow-up activities of team which primarily includes:
- Allocate overdue customer to collection agents for daily follow-up
- Publish collection performance report by agent and age bucket
- Publish daily call volume report by agent to ensure adequate follow-up happens
- Evaluate agents follow-up call to ensure follow-up happens as per calling script
- Send SMS to overdue customers as per the policy
- Receive customer calls, handles queries or complaints
- Monitor agents Calling script, volume, field visit and ensure to capture necessary documentation
- Provide support to the agents on collection issues, provide feedback to sales operation with respect to underwriting issues if any
- Maintain good relationship with Police department to help in Car Seizure/Jail Order activities
- Able to co-ordinate with AI Legal court team for CPO and court case related activities
- Review follow-up feedback received from agents and take necessary action
- Provide required training/support to the team and ensure that team is working optimally
- Conduct regular team meetings to discuss on issues, suggestion and provide solution
- Publish report on collection performance to the management as applicable
Job Details
| Posted Date: | 2018-10-29 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Administration |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Mid Career |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Collection Follow-up Specialist - Retail Electronics - Alghanim Industries-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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