Qualifications (Educational & Professional)
Essential
• Graduate or Global Equivalent degree
• Knowledge of German (Read, Write and Speak)
Experience requirements (in years & relevance)
Essential
• 3 – 4 years of work experience
• Experience in handling a team of people or process
Desirable
• Worked in a Service Industry
• Experience in dealing with customers of Foreign national
Roles & Responsibilities
• To handle all daily activities (administrative & functional) at the centre
• Centre Security (Physical & Data)
• To maintain SLA ‘s for all processes
• To provide assistance to staff when needed or to handle applicant/customer escalations
• To promote Italian tourism
• To maintain & record all application data
• To liaise with the embassy on behalf of the visa application center
• Training staff on product & process
• To generate revenue by promoting Value added services.
Job Details
| Posted Date: | 2018-08-02 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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