Gastronomica is a leading restaurant operator of original dining concepts within the GCC. Currently we operate number of unique popular dining concepts, which include Slider Station, Cocoa Room, Burger Boutique, Open Flame Kitchen, Nomad Kitchen and Roadside Diner. All our brands are created in-house from the ground up. Our aim is to build our brand name by carving out a niche which focuses on high-quality products that are based on a Total Dining Experience principles.
As a Call Centre Assistant you will responsible for responding to guest and client queries in an appropriate and timely manner by answering calls and following up on queries and orders. Additionally you will be responsible for maintaining and obtaining information by answering telephone calls; confirming orders and verifying information.
Duties to include but not be limited to;
- Answer inbound calls as well as making outbound calls to assist customers who have specific inquiries.
- Maintaining and accurate record of call data information including; name, telephone number, request made, etc.
- Logging all call data and updating the existing databases with changes and the status of each client and customer request.
- Respond promptly and professionally to client and customer complaints escalating them to the relevant department supervisor and manager when required.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise.
Job Details
| Posted Date: | 2018-08-02 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Catering/Food Services/Restaurants |
Preferred Candidate
| Career Level: | Entry Level |
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