Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Service Supervisor - LoFat Group-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
General Purpose
Maintains and enhances customer services by organizing and evaluating service and delivery systems and procedures; supervising staff.
Job Tasks and Responsibilities
- deal directly with customers either by telephone, electronically or face to face
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle product and service inquiries
- provide pricing and delivery information
- perform customer verifications
- set up new customer accounts
- process orders, forms, applications and requests
- organize workflow to meet customer timeframes
- direct requests and unresolved issues to the designated resource\
- manage customers' accounts
- keep records of customer interactions and transactions
- record details of inquiries, comments and complaints
- record details of actions taken
- prepare and distribute customer activity reports
- maintain customer databases
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interaction
- provide feedback on the efficiency of the customer service process
Job Details
| Posted Date: | 2018-04-24 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Catering/Food Services/Restaurants |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Service Supervisor - LoFat Group-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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