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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-COMPLAINT MANAGEMENT SYSTEM SPECIALIST-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
• Handle Customer and restaurant complaint and enquiries.
• Manage complaints received live chat (Tier 2 Complaint), call center calls (Tier 2 call), social media (Routed through Marketing), emails (Info and customer care site).
• Investigate the reason for complaint and resolve it by calling restaurant and customer reactively and proactively.
• Follow-up with the restaurant and customer until the customer confirm that the complaint is closed.
• Handle order cancellation request received from customers.
• Investigate the reason for cancellations.
• Send e-mail and informing to the restaurant for cancellation.
• Process the refund the order amount.
Job Details
| Date Posted: |
2016-09-08 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Customer Service |
| Company Industry: |
Internet/E-commerce |
| Monthly Salary: |
US $1,500 |
Preferred Candidate
| Career Level: |
Mid Career |
| Nationality: |
United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: |
Bachelor's degree |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-COMPLAINT MANAGEMENT SYSTEM SPECIALIST-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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