Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Service Representative - Safat Home - Alghanim Industries-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Reporting to the Customer Service Supervisor, the Customer Service Representative is responsible for ensuring that every customer has a positive experience with Alghanim. This includes resolving complaints, queries and liaising with business colleagues to recover any issues.
Job Responsibilities:
- Interact with customers by telephone or in person to provide information about products and services, receive and act upon feedback, or to obtain details of complaints.
- Maintain a sense of urgency to resolve all complaints and ensure customer satisfaction in a timely manner.
- Take ownership of any customer issue, no matter how complex, and make it your mission to work for that customer to ensure the right outcome.
- Escalation of any unresolved customer complaints or issues to the Customer Service Manager / relevant department.
- Compliance with company policies and procedures relating to transactions, cash handling or administration/reporting as directed by the business.
- Monitoring Delivery Desk schedules to ensure maximum efficiency with scheduling customer deliveries and solving problems.
- Building and managing close relationships with key contacts outside of the store in all departments, allowing streamlined support for customers.
Job Details
| Posted Date: | 2024-01-16 |
| Job Location: | Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Retail & Wholesale |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Kuwait |
| Degree: | High school or equivalent |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Service Representative - Safat Home - Alghanim Industries-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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