Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Supervisor - Canadian Medical Center-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Collaborating with other departments, you will contribute to the development and implementation of strategies to enhance customer experience and optimize call center processes.
- Foster a positive and motivating work environment, promoting teamwork, and recognizing and rewarding outstanding performance within the team.
- Analyze call center data and provide valuable feedback to enhance agent performance and optimize team productivity.
- Work alongside other departments to develop and deploy initiatives that optimize call center efficiency and enhance customer satisfaction levels.
- Utilize call center analytics to offer targeted feedback and continuous improvement opportunities for agents and the entire team.
- Foster interdepartmental cooperation to create and implement innovative solutions that enhance call center productivity and customer happiness.
- Coordinate with various stakeholders to devise and execute plans that align call center operations with broader organizational goals.
Qualifications:
- Bachelor's degree in Business Management or any relevant field
- Proven experience as a call center supervisor or similar supervisory position
- Experience in customer service is essential
- Proficient in English & Arabic; Good knowledge of additional languages will be a definite plus
- Working knowledge of MS Office
- Outstanding communication and negotiation abilities
- A results-oriented approach
- Excellent organizational and leadership skills
Job Details
| Posted Date: | 2023-12-16 |
| Job Location: | Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Medical Hospital |
Preferred Candidate
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
To apply for this job click here
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Supervisor - Canadian Medical Center-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Post a Comment