Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-NOC and SOC Specialist - L1 - CC Staffing International Ltd.-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
This role is in the Service Delivery division, reporting to the Service Delivery Manager – NOC & SOC Manager, and providing guidance and support to the NOC/SOC team.
The basic purpose of this role is to provide L1 support for the company’s infrastructure and their customers.
- Provide Level 1 with adequate technical tools for monitoring and managing systems and networks on all Data Center products and solutions.
- Provide remote hands assistance to L2 and L3 support specialists.
- Maintain and monitor the Data Center and NOC & SOC infrastructure.
- Problem troubleshooting/isolation.
- Problem resolution following written procedures.
- Delivery reception and inventory
- Assist in projects implementations and changes.
- Assist in new customer implementation plan execution.
- Detect Incidents by monitoring the console, Reports and Dashboards.
- Report the incident to the concerned team.
- Escalate the incident whenever the SLAs are not met.
- Communicate with external teams in proper incident resolution.
- Ability to work on different shifts (A/B/C) and during the holidays is required.
Job Details
| Posted Date: | 2022-01-10 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Information Technology |
| Company Industry: | IT Services |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-NOC and SOC Specialist - L1 - CC Staffing International Ltd.-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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