Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Retail Operations Manager-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
MAJOR ROLE:
- Ensure that the retail operations are running at the highest level of efficiency possible, ensuring operational consistency in all the brands across all stores.
- Manage all store operations, optimize sales and profits, control relevant store costs and support and implement Merchandising, Marketing & other in-store initiatives.
- Grow retail presence while leading a success-driven team and delivering a consistent store experience across our retail locations upholding the retail brand image and values.
- Work cross functionally with internal stakeholders across multiple departments to Improve store performance, strategize our retail expansion and own P&L responsibilities for all locations.
- Exhibit initiative and creativity, leading the team and other support departments to change and/or refine the performance of retail activity.
- Motivating & engaging staff and to ensure the staff represents and embraces brand values and understands brand goals.
Duties & Responsibilities:
Operational
- Overseeing all store operations, ensuring systems, processes, procedures, and policies are in place to guarantee consistent, smooth, and efficient store operations, focusing on a high level of compliance with the customer experience always in mind.
- Review current retail processes, identifying areas of improvements and evolving the vision
- Oversee implementation and adoption of current retail strategies to improve and increase the retail presence.
- Close coordination with the factory to ensure availability of all products in the required quantity across all brand & all locations; according to the daily operational plans and retail calendar ensuring customer requirements and satisfaction is achieved.
- Provide strategies for initiatives and new product launches.
- Responsible for the retail operating model, driving retail operation excellence, the related culture, and standards across all brands.
- Create standard operating procedures (SOP) for all brands.
- To ensure outstanding visual merchandising standards clearly impacting customer conversion, average spend and gross profit margin results.
- Ensure excellent customer service through the implementation of the brand/company guidelines to enhance the shopping/brand experience.
- Manage duty rosters ensuring adequate staffing levels on the shop floor.
- Understand market dynamics (demographics, consumer behavior, market understanding, etc.).
Leadership
- Drive and develop team to be pro-active in achieving business unit and organization objectives through proper development and implementation of retail operating plans.
& build store teams that are “operationally strong”.
- Lead and conduct store visits that are effective in achieving improvement in store standards, operational processes as well as compliance with all policies and procedures.
- Responsible for the induction and development of the team by providing on the job training and assessing progress, through proper orientation and performance improvement /development plan
- Follow KPI’s closely as they relate to operation productivity, Customer retention KPIs, and operating costs and inventory/control (shrinkage).
Strategic, Planning, Development and Execution
- Proper assessment, analysis and implementation of retail operations which improve store efficiencies, productivity, and client experience.
- Comprehensive reporting to management.
- Participate in the preparation of the monthly business review.
- Work closely with the Marketing team to ensure omni-channel projects are seamless.
- Collaborate with IT to Develop reports that improve compliance and controls.
- Strengthen Retail Excellence
- Focus on the “customer-centric” approach: delivering a superior, unique, and consistent customer experience across all channels.
- Help identify the key values and objectives, customer satisfaction being the core and ensure consistent delivery across all brands, considering a true omnichannel environment.
- Lead the enhancement of brand manuals and catalogues.
Stock levels and inventory
- Review and analyze stocks and sales reports monitoring over and under stocks, implementing corrective action to be taken.
- Ensure effective stock, space management, inventory and warehouse management.
- Carries out all loss prevention activities as defined by their stock loss action plans and seeks to improve staff awareness of stock loss issues.
Financials
- Submit budgets and forecast operating expense plans through close collaboration with Finance team.
- Continuous daily review of DSR and P&L’s to ensure exceeding budgeted sales target resulting in highest profit margins.
- Control costs within budgetary guidelines.
- Monitor and control labour and operational expenses through efficient store operations.
- Prepare and participate in the preparation of sales budgets and ensure sales and profitability are in line with business objectives.
People Management
- Ensure development of showroom staff through Learning & Development, Ongoing development of essential managerial skills.
- Set KPIs for direct reports and conduct performance appraisal.
- Reviewing the team performance providing immediate feedback (both positive and developmental) to recognize and praise excellent performance and to develop areas of need
- To identify and proactively manage any poor performance issues using appropriate company policy.
Job Details
| Posted Date: | 2021-11-21 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Management |
| Company Industry: | Fashion & Apparel |
| Monthly Salary: | US $5,000 |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree |
To apply for this job click here
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Retail Operations Manager-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Post a Comment