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Responsibilities:
- Manage all day to day activities (administrative and functional)
- Document scrutiny & verification for visa processing
- Handling cash & bank related transactions if assigned
- Maintaining & recording all application data in a timely and accurate manner
- Ensuring all administration & logistics of passport delivery to consulate/applicant/logistics company etc.
- Conduct regular Audits for all processes & implement all-new process rollouts or changes
- Identify incorrect or incomplete information by regular quality checks thereby ensuring the accuracy of the visa application
- Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits
- Maintain & improve the level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost-effectiveness. Ensure that the Teams are aligned & contribute towards the achievement of parameters enlisted in the Team Objective Tracker
- Maintain adherence to the Service Level Agreements for all processes and ensure adherence to Standard Operating Procedures, manuals, etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
- Maintain high standards of ethics, integrity and compliance with corporate procedures
- Provide assistance to staff when needed and handle applicant/customer escalations
- Liaise with various support functions to handle team related queries.
- Ensure delivery of Value Added Services options and achievement of the VAS targets for the VSC
- Manage VSC productivity and VSC security (Physical & data)
- Ensure judicious use of natural resources
- Adhere to the environment health and safety policy/objectives and guidelines of the organization
Job Details
| Posted Date: | 2021-07-19 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Management |
| Company Industry: | Travel Agency |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Operations Supervisor - Professional Recruitment-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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