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• Comply with staffing schedules and break allowances.
• Provide customers with accurate information at all times.
• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.
• Create complaint tickets correctly, in adherence with policies and procedures.
• Update the database with the most recent customer information.
• Handle stressed, angry and confused customers in the most positive way possible.
• Escalate cases that require intervention by Shift in Charge or Call Center Manager.
Job Details
| Posted Date: | 2021-04-22 |
| Job Location: | Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Retail & Wholesale |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Kuwait |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Agent - Alghanim Industries-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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