The Field Service Engineer (FSE) will provide full time on-site technical support to rotating US Army units deployed to Kuwait.
In this position the FSE is responsible for providing expertise that supports the operation, diagnosis and repair of the AGT1500 gas turbine engine. The FSE must communicate effectively with personnel at all levels and provide timely feedback to enable informed decisions. The FSE must be able to interface effectively in a team environment by communicating with Honeywell engines and logistic support groups. The FSE may be required to attend meetings or to perform diagnostic and hands on repair activities at various locations with-in the assignment area and on very rare occasions throughout the US Army Europe (USAREUR) area of operations in support of the Totally integrated Engine Revitalization program (TIGER), at the request of the customer (TACOM) and/or Honeywell. The FSE shall become familiar with applicable US Army publications and Honeywell processes pertaining to the repair of the AGT1500. Specific responsibilities include but are not limited to:
• Provide technical support to the using units on day-to-day basis pertaining to the operation, training and maintenance of the AGT1500 Main propulsion engine that operates the M1 Series family of vehicles, engine/vehicle interface and sub-assemblies.
• Interface with Honeywell Customer Support Engineering regarding technical issues beyond the FSE’s expertise level needed to maintain unit operational readiness.
• Establish a solid rapport and formal communication with using unit leadership and maintenance personnel, Honeywell Customer Support Engineering, Project Engineering and Field Support Management.
• Provide Honeywell customer support engineering written monthly activity reports, quarterly fleet status reports and field service reports via the fact based maintenance data base.
· AGT1500 and platform specific training is provided for all FSE’s. The level and duration of provided training for new FSE’s are commensurate with demonstrated knowledge and experience.
Required Qualifications:
- Must be able to secure and maintain a US Government Common Access Card (CAC) and valid US Driver License
- Ability to work independently with minimal supervision.
- Proficiency in using component design and test data, evaluate components for damage and serviceability, component rejection criteria for service revealed difficulties, and for repair/modification of equipment and components.
- Basic mechanical aptitude and ability to use general hand tools and common measuring tools to perform hands on engine repairs.
- Ability to work with customers at levels ranging from shop floor mechanics to senior leadership in the investigation, reporting, and resolution of issues.
- Strong problem-solving, interpersonal, and teaming skills.
- Ability to establish credibility and maintain strong personal relationships with customer contacts based on knowledge and personal integrity. Strong customer focus and service orientation,
- Utilize time management skills to manage conflicting priorities. - Exhibit sound independent judgment in assessing and resolving complex technical and operational problems.
- Ability to work as a team member with other members of the customer support team to drive customer satisfaction and business growth objectives
- Strong written and verbal communication skills.
- Proficiency with laptop computers and MS Office suite of software packages.
- Six Sigma Greenbelt certification is desired.
- As an Equal Opportunity Employer, Honeywell is committed to a diverse workforce.
Job Details
| Posted Date: | 2021-02-02 |
| Job Location: | Kuwait |
| Job Role: | Engineering |
| Company Industry: | General Engineering Consultancy |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United States |
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