Summary/Objective
This position is responsible for the aftersales and technical support of the organization's products and managing assigned tasks to assist the Sales department.
Essential Functions
1. Management of after sales team with responsibility of meeting all internal and external measures
2. Constantly demonstrate a commitment to the management vision and strategies 3. To drive the standard in customer care
4. Monitoring utilization of projects and efficiency of employees
5. Ensuring customer problems are solved quickly
6. Deliver exceptional customer service to a wide range of customers by identifying, meeting and exceeding their expectations
7. Building relationships with suppliers, companies and clients
8. Making sure follow-ups on customers for contract renewals are made
9. Manage the performance of a team of service advisors to deliver profitable, customer focused service
10. Developing programs to attain maximum customer satisfaction
11. Maximize all opportunities to deliver value-added sales
12. Identify new opportunities to innovate and improve all aspects of the business 13. To ensure full compliance with relevant legislative requirements
14. Performs other job-related duties and responsibilities as may be assigned from time to time. Competencies
1. Customer/Client/Sales Focus.
2. Communication Proficiency.
3. Performance Management.
4. Business Acumen.
5. Results Driven.
6. Problem Solving skills.
7. Organizational Skills.
8. Presentation Skills.
Supervisory Responsibilities
This position may manage employees of the department.
Position Type/Expected Hours of Work
1
This is a full-time position, with full day attendance required according to related department office hours.
Travel
This position may require travel.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Details
| Posted Date: | 2021-02-08 |
| Job Location: | Kuwait |
| Job Role: | Engineering |
| Company Industry: | Heavy Industry & Metallurgy |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree |
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