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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Team Leader-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Ensure agents understand and comply with all call center objectives, performance standards, and policies.
- Answer agent questions regarding best practices or difficult calls.
- Identify operational issues and suggesting possible improvements.
- Monitor and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Prepare reports and analyzing data to assist management as they determine call center goals.
- Receive incoming phone calls and/or electronic messages from people who have concerns about a company’s goods or services.
- Document observations in written reports and submit to the management.
Job Details
| Posted Date: |
2020-11-09 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Facilities & Property Management |
Preferred Candidate
| Career Level: |
Mid Career |
| Gender: |
Male |
| Nationality: |
United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Team Leader-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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