Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-IT Helpdesk Engineer - Diyar United Company-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
A. Accountabilities:
- Provide helpdesk support and resolve problems to the end users satisfaction.
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Monitor Service Desk for tickets assigned and process first-in first-out based on priority.
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Assist with onboarding of new users
- Report issues to the Service Desk for escalation
- Responsible for Help-desk support - Dealing with various Customer issues
- Track of Service Tickets on Service Desk
- Responsible for Operating on Active Directory
- Maintain various data-bases of the IT -Communication Department
- Responsible for recording -logging all incidents and service requests, categorizing them based on priorities and for deciding on the action to be taken on each incident
- Provides 1st level (assistance over the phone and Remote Access Support) technical support to the IT users across the organization
- Responsible for any asset (hardware - software) given to the user and record it in the inventory items with configuration ID which is linked to the user's employment ID
- Perform all other assigned responsibilities as per direct manager
B. Qualifications:
- IT Technical Helpdesk Background
- ITSM-BMC Remedy Experience
Job Details
| Posted Date: | 2019-08-18 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Information Technology |
| Company Industry: | Information Technology |
| Monthly Salary: | US $1,000 |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Female |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-IT Helpdesk Engineer - Diyar United Company-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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