Jobs in Kuwait Supervisor (Quality Assurance) - Food - Kuwait - M.H. Alshaya Co. #Jobs_in_Kuwait

jobs

Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Supervisor (Quality Assurance) - Food - Kuwait - M.H. Alshaya Co.-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait

Role Profile:

To effectively manage food complaints through root cause analysis and investigations in all markets. Ensure resources are effectively managed and controls are in place to deliver support as required by the business.

The below Key Performance Areas include but are not limited to:

• Ensure food complaints and incident reporting processes are effective. Examine opportunities to improve ways of working to execute agreed service levels
• Manage Safety First, escalate software performance concerns and collate opportunities to improve the system
• Amend complaints master data to ensure accurate information is shared with stakeholders
• Provide data and analysis to QA managers and as required by the business
• Interpret data, analyse trends, review corrective actions and advise brands accordingly
• Provide additional stores QA support as required (New Stores Opening - Safety First, Safety First issues etc)
• Ensure stakeholders deliver to agreed KPIs and review performance on a regular basis
• Liaise with Field Managers in all markets to ensure immediate and correct investigation of food complaints
• Maintain and share stakeholders reports as per agreed timelines
• Manage queries within the team and ensure training is delivered as needed
• Agree individual and team objectives and KPIs and manage performance
• Any other duties to support QA function as required by line manager
• 
  
  
  Knowledge:
  
• B.S. degree in Food Science, Food Technology or Food Microbiology preferred with 3 years food hygiene or other relevant food experience
• 
  
  
  Demonstrable and practical HACCP Knowledge and complaints management best practice is preferred
  
  Experience:
  
• Experienced in food manufacturing or restaurant operations
• Experience in operating a laboratory to ISO 17025
• Familiar with best practice of food safety management
• Experience in managing a team and in managing service providers
• 
  
  
  

  Job Details

  Posted Date:	2019-07-14
  Job Location:	Kuwait
  Job Role:	Quality Control
  Company Industry:	Retail/Wholesale

  Preferred Candidate

  Career Level:	Mid Career
  Gender:	Male

  
  

To apply for this job click here
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Supervisor (Quality Assurance) - Food - Kuwait - M.H. Alshaya Co.-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait