The Organization:
Our client is a large private hospital in the state of Kuwait. Their dedication towards development and growth is reflected in the ongoing expansion. Care is provided through a competent and diverse team of health care professionals in multiple departments, utilizing the latest technology and applying evidence-based practices.
Duties & Responsibilities:
They are hiring an experienced Call Center Supervisor that will supervise the call center staff in accordance with the established clinic policies and procedures.
• Assist in the formulation of targets for individuals and teams;
• Answer questions from staff and provide guidance and feedback;
• Anticipate escalation and take over calls when needed;
• Ensure adherence to policies for attendance, established procedures;
• Keep management informed on results, issues and problems;
• Prepare monthly/annual results and performance reports
Job Details
| Posted Date: | 2019-07-03 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Healthcare, other |
Preferred Candidate
| Career Level: | Mid Career |
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