Role and responsibilities:
The Sales Associate delivers the brand value proposition – Set the standard of quality in eye care and eye-wear by ensuring every patient and customer has the best experience every time. Helps establish Al-Hareth as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eye-wear which exceeds our customers’ expectations. Ensures customers are always happy and satisfied with their experience.
Other responsibilities include but not limited to:
• Greets all customers with a warm welcome. Shows urgency in providing service to customers & satisfying their needs; attracts new customers.
• Explores the needs & priorities of customers & links to store offerings, including eye exam.
• Is attentive to details, asks follow-up questions for clarity, and consults with Optician as needed.
• Performs work accurately & thoroughly. Offers perfect product solutions. Demonstrates superior product knowledge; accurately describes the features & benefits of all products using the appropriate tools.
• Assists customers in selecting products. Suggests improvements & recommends solutions. Shows patience & courtesy to indecisive or hard-to-please customers.
• Anticipates problems; explores underlying reasons for issues; strives to develop long-term solutions & ensures customers are satisfied.
• Possesses the ability to multi-task & demonstrates the ability to prioritize & manage time with competing priorities.
• Custom fits glasses & precisely places prescription in lenses.
• Commits to delivery date and time, sets expectations for pick up, seeks feedback about experience and asks for referrals. Genuinely expresses gratitude and thanks the customer.
• Strives to achieve exceptional results on goals & competencies.
• Accurately operates associate tablet & terminal, collects proper payment & retains proper change/paperwork for all transactions.
• Takes pride in the appearance of store & shows initiative to keep displays & inventory clean, attractive & organized. Secures all company assets under one’s control.
• Informs management of potential safety opportunities.
• Actively participates & contributes to store meetings and morning team huddles.
• Possesses a can-do spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.
• Adheres to attendance & daily time keeping requirements.
• Adheres to all company policies & procedures.
• Sells on your feet 80%-100% of the time.
• Consistently maintains proper dress code, including name tag & associate tablet.
• Other duties may be assigned as business needs dictate.
Job Details
| Posted Date: | 2019-01-27 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Sales |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Mid Career |
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