Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Receptionist - Health Assurance Hospitals Company- DHAMAN-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Brief role
Responsible for serving DHAMAN's clients by answering incoming calls and guest patients inquiries and questions, make/reschedule appointments to ensure high customer satisfaction..
Key Responsibilities
Operational Performance
- Adheres to established divisional and/or departmental policies and procedures and initiates action in attending to the patients as per established proceduresResponsible for being courteous and prompt in attending the patient, with the basic idea of “rendering service with a smile”
- Answers queries on telephone and makes appointments for the patients, over the telephone if necessary
- Ascertains from the Patient the physician he desires to consult and prepares required documents and appointment slip after inputting necessary information in the Computer.
- Explains financial requirements to the patients or persons responsible for the patient and collects necessary fee as per the established fee schedule.
- Verifies all insurance benefits assigned to the clinic to determine insurance coverage meets the standards as per the company and/or policy.
- Guides patients to the proper clinic in coordination with the attending porter.
- Verifies fee collected from various patients and hands over the cash to the Reception Supervisor for depositing in the Accounts Dept.
- Maintains departmental records and files, and takes care of departmental equipment.
- Participates in departmental meetings and related in-service educational programmes.
- Performs other duties as and when assigned.
Job Details
| Posted Date: | 2018-10-21 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Medical/Hospital |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Bachelor's degree |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Receptionist - Health Assurance Hospitals Company- DHAMAN-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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