Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center agent (Bilingual)-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Job Purpose:
- Responsible for answering incoming calls, actively listening to customers, providing information, troubleshooting and resolving customer problems and concerns regarding the bank’s products or services and retaining customers relationships.
Principal Responsibilities/Accountabilities:
- Support and provide superior service via phones, e-mails and faxes
- Identify and escalate customer issues to the appropriate department
- Understand the impact of attitude in handling calls professionally and use the most appropriate way to communicate with different behavior types on the telephone.
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
- Effectively deal with job stress, angry callers, and upset customers and apply the elements of building positive rapport with different types of customers over the phone.
- Apply the proper telephone etiquette to satisfy various customer situations.
- Identify voice skills and how to enhance a good telephone presentation.
- Meets commitments to customers and organization.
- Other duties as assigned.
Job Details
| Posted Date: | 2018-06-04 |
| Job Location: | Kuwait |
| Job Role: | Other |
| Company Industry: | Banking |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center agent (Bilingual)-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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