• To interact with customers to provide and process information in response to inquiries, concern and requests about products and services.
• To uphold the company’s ethics, operating policies and conform with the department work instructions.
• Professionally handles incoming requests from customers and ensures that issues are promptly and thoroughly resolved.
• Directs customers’ requests and unsolved issues to the concerned departments and follows-up until the issues are successfully closed.
• Educates the customer where applicable to prevent the need for future contacts.
• Maintains a balance between company policy and customer benefit in decision-making.
• Manages the customers’ record of inquiries and complaints.
• Assists in generating reports related to customer service.
• Any other task related to customer service.
Job Details
| Posted Date: | 2018-04-03 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Insurance |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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