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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Food and Beverage Training Manager-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Design and delivers a robust on the job training calendar relating to operational F&B service based on Company's standards and expectations.
- Promotes and informs colleagues about all F&B and company wide training programs and ensures that all F&B colleagues complete the required 6 training hours per month.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps colleagues identify specific behaviors that will contribute to service excellence.
- Ensures colleagues receive on-going, on the job training and corrective coaching to understand and deliver guest expectations.
- Uses effective training methods to ensure colleagues have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with F&B departmental trainers on a regular basis to support training efforts.
- Observes service behaviors of colleagues and provides feedback to individuals and/or managers.
- Monitors enrollment and attendance at training programs.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if colleagues demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
- Ensures all training and development activities (department specific and general property training) are strategically linked to the Company’s mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so colleagues understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Participates in the development of the Training budget as required.
- Manages budget in alignment with food and beverage and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
Job Details
| Posted Date: |
2018-03-01 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Management |
| Company Industry: |
Food Production |
Preferred Candidate
| Career Level: |
Management |
| Degree: |
Bachelor's degree |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Food and Beverage Training Manager-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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