Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Destination Coordinator - Kuwait - Move One-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
| POSITION PURPOSE |
| The Move One Destination Coordinator is the primary point of accountability for Move One’s Relocation Management Company clients (RMCs) and local clients regarding destination services in their assigned location and for assigned account in accordance to client´s alignment The Destination Coordinator is also responsible for supporting the Destination Consultants in their duties with guidance, updates, and service related information as well as responsible for cost review and management. The responsibilities of the Destination Coordinator include: |
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| RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS |
| Confirming receipt of service initiations with Clients/RMCs within one business day; |
| Opening a new v3 job for all initiations within one business day, unless it has been done by relocation assistant; |
| Confirm billing details and service and fees with service initiation if not specified by SLA; |
| Ensuring that all online systems, forms, and procedures are completed as per the relevant RMCs SLA in advance of invoicing; |
| Achieve a minimum of 95% satisfaction rate from all assignees via customer evaluation reports |
| Manage a casesload of between 60-90 active cases dependng on experience |
| Making initial contact to any new Assignee to their destination within one business day of initiation; |
| Inform assignee and queries will be responded to within 4 working hours |
| Assigning the newly initiated service to one of the local Destination Consultants and briefing the Destination Consultant on important service details; |
| Explaining to the assignee Move One’s relationship to their employer and/or the RMC, confirming the service to be provided, sending needs questionnaires, asking about critical elements of the relocation, and promoting the use of the Expat Eye, whenever available based on destination, as a valuable pre-arrival resource (preferably via telephone and not just email); |
| Providing clear and timely updates and service reports to Move One clients and RMCs; |
| Following up with the Assignee at the midway point of the service to provide an opportunity for the Assignee to offer feedback on Move One’s performance to date; |
Preferred Candidate
| Career Level: |
Mid Career |
| Degree: |
Bachelor's degree |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Destination Coordinator - Kuwait - Move One-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
| Visiting their assigned destination as necessary for training and to better understand the destination as Coordinator; |
| Date Posted: |
2018-02-22 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Other |
| Company Industry: |
Distributions and Logistics |
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