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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Agent - Alghanim Industries-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Position Overview
Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Essential Job Roles:
• Comply with staffing schedules and break allowances
• Provide customers with accurate information at all times
• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
• Create complaint tickets correctly, in adherence with policies and procedures
• Update the database with the most recent customer information
• Handle stressed, angry and confused customers in the most positive way possible
• Escalate cases that require intervention by Shift in Charge or Call Center Manager.
Job Details
| Date Posted: |
2017-05-28 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Retail/Wholesale |
Preferred Candidate
| Career Level: |
Entry Level |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Agent - Alghanim Industries-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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