Position Overview
To provide the best shopping experience to each and every customer through Outstanding Customer Service. To ensure that every person visiting the shop leaves happy and smiling always with a positive feeling to return to the shop.
Position Functions
1. Customer Service:
• Be polite and courteous to customers and handle their complaints with extra care.
• Collect customer data and provide to direct manager on monthly basis
• Provide appropriate after sales service to all customers
• Provide feedback to line Manager about customer needs
• Ensure to keep all promises made to customer
• End sales in a way to retain customer
• Manage high standard of hygiene
2. Sales Management:
• Achieve sales as per daily, weekly and monthly targets
• Handle more than one customer
• Follow the six selling steps
3. Stock Efficiency:
• Ensure stock is displayed on the sales floor according to store standards
• Update all the new arrivals, pricing…etc.
• Assist in accurate stock count and keeping a track of all the stock
• Handle the product with utmost care, along with the POS (Point Of Sale) and packing material
• Stock Replenishment Management
4. Product Knowledge and Merchandising:
• Be aware of product and the brands handled
• Communicate products features, advantages and benefits to all customers
• Understand and follow brand concepts
• Decorate the windows, shop graphics and POS materials
5. Shop Administration:
• Follow all the policies and procedures tightly.
• Ensure safety, security and cleanliness of store is given high importance
• Handle POS system confidently
• Manage cash properly
• Implement checklist daily to assure retail atmosphere is excellent as per standards.
Key Performance Indicator “KPI”
- Sales target achievement 70%
- Basket size increasing 20%
- Store and stock standards 10%
Job Details
| Date Posted: | 2016-10-16 |
| Job Location: | Kuwait |
| Job Role: | Sales |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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