- Management and delivery of all
visitor services delivered at the Museum excluding educational visits. This
includes the management of the customer interface; ensuring a high profile in
the day-to day running of the museum and provision of a consistent strong link
with customers, guaranteeing appropriate and responsive reaction to address any
and all client concerns.
- This is an active and highly
visible role requiring excellent customer relationship skills and highly
developed management skills.
- Ensuring compliance with the
health, Safety& Environmental policies, Quality management system and to be
instrumental in implementing improvements to established ways of working.
- To manage, motivate, inspire
and develop the visitor services team and staff ensure the efficient, effective
and professional management of all resources.
- Delivering a well-defined,
structured visitor services plan in line with all statutory and service level
agreement delivery requirements for all museum.
- To manage and direct the
visitor services team operating the museum in accordance both with the terms of
the operating contract and best practice the international museums and cultural
sectors.
- In particular, to ensure the
highest standards of customer care are set and implemented by staff in customer
facing roles.
- To perform a duty management
role as part of a management rota to ensure seven day a week cover.
- Helping to promote a safe
working environment & ensuring that all direct reports are fully aware of
their health, safety and responsibilities.
- Active participation in departmental
meetings and proactively considering improvements to service delivery so that
client expectations are not only met but exceeded.
- To carry out staff appraisals.
- To liaise with human resources
regarding delivery of identified training needs.
- Demonstrate an ability to
communicate verbally and in writing a style appropriate to diverse audience's
technical understanding and capabilities.
Job Details
| Date Posted: | 2016-08-04 |
| Job Location: | Kuwait |
| Job Role: | Management |
| Company Industry: | Arts/Entertainment/and Media |
Preferred Candidate
| Career Level: | Management |
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