Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Service Specialist - house of light-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Job Description:
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Provide information, answer inquiries, and resolve customer issues or concerns.
- Follow company policies and procedures while assisting customers.
- Accurately document all customer interactions and transactions in the CRM (Customer Relationship Management) system.
- Meet or exceed performance goals, including call quality, productivity, and customer satisfaction metrics.
- Collaborate with other team members and departments to resolve complex customer issues.
- Upsell or cross-sell products and services when appropriate.
- Stay updated on company products, services, and promotions to provide accurate information to customers.
- Maintain a positive attitude and patience when dealing with challenging customers.
- Adhere to call center scripts and guidelines to ensure consistent service delivery.
- Continuously strive to improve customer service skills and product knowledge through training and development programs.
- Follow compliance and regulatory requirements related to customer interactions and data privacy.
Requirements:
- High school diploma or equivalent; some college education preferred.
- Previous experience in customer service or call center environment is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and navigate computer systems efficiently.
- Willingness to work in a fast-paced and dynamic environment.
- Flexibility to work evenings, weekends, and holidays as needed.
- Familiarity with CRM software and call center technology is beneficial.
- Commitment to providing exceptional customer service and satisfaction.
- Ability to work independently and as part of a team.
Job Details
| Posted Date: | 2024-04-20 |
| Job Location: | Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Retail & Wholesale |
Preferred Candidate
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Service Specialist - house of light-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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