Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Support Team Leader – Ajar-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Customer Support Team Leader – Ajar Jobs in Kuwait
Job Duties and Responsibilities:
Customer Support:
- Handle day to day operations of the customer support team.
- Develop, train, and manage team members.
- Continuously improve contact handling processes across telephone, whatsapp, live chat and emails.
- Manage inbound support queue, ensuring adequate coverage and support.
- Step up and lead by example by handling contacts during peak times.
- Serve as an escalation path for customers and internal partners.
- Resolve and manage customer issues and complaints, including timely follow-ups and escalations when needed.
- Drive performance by utilizing team engagement strategies and OKR’s to motivate team members.
- Elevate the team through continuous feedback and knowledge sharing.
- Create and update customer support policies and procedures along with enhancing tools and content.
- Define SOPs and deploy processes for new or changing business policies.
- Create effective FAQ pages and other online support resources to address common customer questions.
- Share customer insights with the Sales team.
- Work with Engineering to prioritize customer reported defects and feature requests.
- Develop a customer-driven problem-solving process, identifying pain points across the business and working with teams to develop fixes.
Customer Growth:
- Build and maintain strong business relationships with the new and existing Ajar B2B customers to build loyalty and retention.
- Update the CRM database with all customer information.
- Follow up with the existing subscribers, identify upselling/cross-selling opportunities and ensure renewals are paid on time.
- Keep up-to-date with the developments of Ajar platform to answer any questions regarding the same and meet customer expectations.
- Ensure an accurate flow of information between customer and team to ensure excellent customer service implementation and after sales.
- Handle contract renewals and follow up on pending payments.
- Reporting of activities, leads and sales updates using CRM or any other tool found relevant by the department.
- Contribute to the development of new product features by collating customer feedback received
- Provide online training to Ajar customers when needed.
Job Details
| Posted Date: | 2023-05-15 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Real Estate; Financial Services |
| Monthly Salary: | US $3,000 |
Preferred Candidate
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Support Team Leader – Ajar-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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