· The team leader will be responsible to improve Customer Service Index by promptly attending customers, timely delivery and comply with FIRFT (fix it right first time), resulting in increased revenue.
· Control and monitor the jobs based on the technician ability to achieve highest productivity and customer satisfaction and lowest comeback jobs. Ensure each job is completed within the promised delivery time.
· Open job card and process job card.
· Evaluate and monitor performance of the technicians against set standards, identify and ask for necessary training or coaching support. Keep them motivated and to improve efficiency and productivity.
· Diagnose technical problems with and without diagnostic tools.
· Quality checks and road testing of vehicles.
· Clear basics and concepts of automotive service technique
· Ensure that company’s health safety policies are followed, all tools equipment are kept in good order, and housekeeping standard are maintained so as to preserve a good safe and healthy working environment
Report To: Service Manager
Job Location: Shuwaikh
Job Details
| Posted Date: | 2022-10-06 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Maintenance, Repair, and Technician |
| Company Industry: | Recruitment & Employee Placement Agency; Automotive Dealership & Distributor |
Preferred Candidate
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