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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Executive-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Receive and process all calls from all customers, agents and other external or internal parties.
- Apply proper telephone etiquette in an effort to build and retain a loyal customer base.
- Advise potential customers with detailed information regarding all products and services by placing outbound calls, emailing and responding to inquiries or requests.
- Process customers’ requests, inquiries, complaints and appointments through utilizing available resources and respond to customers’ questions about different products and services to ensure the best quality of customer service.
- Trace customer requests, inquiries and complaints to ensure that all related complaints are effectively resolved.
- Escalate any unresolved issues related to customers’ requests, inquiries or complaints to the superior in order to take corrective actions and to prevent future complaints.
- Update and maintain a complete record of incoming and outgoing calls in the system.
- Comply with Quality Assurance Requirements to enhance the quality of services provided by the Administration Department and increase customers’ satisfaction.
- Perform ad-hoc and other duties related to the job as assigned by management.
Job Details
| Posted Date: |
2021-08-22 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Healthcare, other |
Preferred Candidate
| Career Level: |
Entry Level |
| Degree: |
Diploma |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Executive-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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