Role Summary:
To utilize customer service tools and sales skills , techniques via Contact Center Applications, Phone and web, to attend, perform, communicate and handle all the customer requests, orders, inquires, concerns and complaints (inbound), and telesales, telemarketing, surveys and win back calls (outbound) with excellent customer service skills and techniques based on the business needs requirements.
Responsibilities:
Attend to calls, enquiries, complaints, working towards customer satisfaction. Escalate complaints or queries to the coach if unable to resolve.
Handling customers (by attending calls – orders/queries/ concerns & complaints).
Manage all calls within designated scope in quality, standards and quantity.
Ensure accuracy in managing, capturing all information.
Collaborate with other team members.
Deliver best customer service practices to achieve high level of the customer satisfaction.
Comply with operational excellence techniques, by achieving the highest QA score.
Job Details
| Posted Date: | 2021-08-18 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Catering, Food Service, & Restaurant |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
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