Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Manager-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
We are looking for a Call Center Manager who will be responsible for:
- Determining call center operational strategies by conducting needed assessments, performance reviews, and capacity planning.
- Developing call center systems and processes.
- Maintaining and improving call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, managing system and process improvement, and quality assurance programs.
- Taking care of hiring call center agents, training, coaching, and performance appraisal.
- Preparing call center performance reports by collecting, analyzing, and summarizing data and trends.
- Maintaining professional and technical knowledge by tracking emerging trends in call center operations management.
- Ensuring that all employees follow the company’s best practices for call center management and operations.
Job Details
| Posted Date: | 2021-03-16 |
| Job Location: | Kuwait |
| Job Role: | Management |
| Company Industry: | Internet/E-commerce |
Preferred Candidate
| Career Level: | Management |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Manager-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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