Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Service Advisor - Alghanim Industries-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Job Purpose / Responsibilities -
The Service Advisor is responsible to provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and facilities the sales of new units in the long term.
Key Behaviours, Skills & Aptitude
- Greet customers, receive and understand the vehicle concerns. and advice the service and repair needs, carry out as much visual inspection as possible to advice work required on the vehicle, use manufacturer's recommendations to advice additional work, agree the work scope and obtain cost and time agreement. use available menu pricing for routine jobs, validate customer details and update Kerridge. offer the alternate transport as appropriate
- Write the instructions for technician using RTS (standard labor code) for the routine jobs and exact description of symptoms for other concerns describe by customers. Assign the jobs to technicians using Kerridge workshop loading module. Follow up the work progress with respectively team leaders
- Keep regular contact with customers to keep them abreast of the progress on their vehicles
- Inform the customer when vehicle is ready. Deliver the vehicle on customer arrival with full details of what jobs have been done.
- Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars
- All come back jobs should be immediately escalated to Service Supervisor / Service Manager.
Job Details
| Posted Date: | 2020-12-03 |
| Job Location: | Kuwait |
| Job Role: | Accounting and Auditing |
| Company Industry: | Automotive Dealership & Distributor; Automotive Repair, Spare Parts, & Support Services |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Service Advisor - Alghanim Industries-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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