Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Senior Customer Service Representative - Alghanim Industries-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
The Senior Customer Service Representative will be responsible for liaising with our customers for Motor Insurance and renewals. This will primarily involve outbound calls, emails and a few inbound calls.
The office hours are 7:30am to 3:30pm however based on customer availability this could be 8:00am to 4:00pm.
We are looking for a female bilingual candidate who can read and talk fluent Arabic and English with a strong customer service skills.
Job Responsibility:
- Achieve the renewals business target taking into account growth.
- Assure approaching the customer as per company guidelines & policy and timing
- Assure the renewal offer is communicated to customer before policy expiry with minimum 3 working days.
- Attend to customer complaints and ensure fair solutions within the company guidelines.
- Explain the renewal terms and conditions to the customers.
- Use system to enter and issue policy when needed
Education:
- Bachelor’s degree
- Experience in relevant customer service
Job Details
| Posted Date: | 2020-12-09 |
| Job Location: | Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Insurance & TPA |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Female |
| Nationality: | Kuwait |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Senior Customer Service Representative - Alghanim Industries-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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