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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Sales And Customer Service Agent - Boodai Trading Company-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Providing first level contact and convey resolutions to customer/ employees issues
- Make Questions , Understand Technical Reports , follow up with clients needs
- Tracking, routing and redirecting problems to correct resources
- Update customer data and produce activity reports
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Preserve and grow your knowledge of help desk procedures, products and services
- Monitors or reviews calls or other correspondence between representatives and customers.
- Ensures that representatives are informed about changes to company products and services.
- Make Questions , Understand Technical Reports , follow up with clients needs
- Monitor payment , Handle Petty Cash activities and work towards customer and clients' satisfactions
- understand the process of creating job cards , solving issues and understanding client and organization needs
- Collects data and prepares reports on customer complaints and inquiries.
- Prepares monthly reports summarizing the assigned customer service teams performance.
- Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
- Identifies opportunities to update or improve customer service procedures and makes recommendations
- Assists with budget preparation for the Customer Service department.
- Performs other related duties as assigned.
Job Details
| Posted Date: |
2020-12-06 |
| Job Location: |
Kuwait |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Automotive Repair, Spare Parts, & Support Services; Industrial Engineering & Automation; Automotive Dealership & Distributor |
Preferred Candidate
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Sales And Customer Service Agent - Boodai Trading Company-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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