Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-IT Service Desk Analyst. - Diyar United Company-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
A. Accountabilities:
- Provide service desk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT service desk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Assist with onboarding of new users
- Report issues to the Service Desk for escalation
- Responsible for service-desk support/Dealing with various Customer issues
- Track of Service Tickets on Service Desk
- Responsible for Operating on Active Directory
- Maintain various databases of the IT/Communication Department
- Responsible for In-processing/Out-processing of Employees
- Basic troubleshooting of IT/Communication issues on & off - sites
- Responsible for maintenance of Documentation of IT/Communications Department
- Hand on Formatting and Imaging Computer systems
- Responsible for the incident management process by acting as the 1st line of support for all technical issues, including hardware and software questions and consulting, installations, networking, network connection requests, and troubleshooting.
- Responsible for incident ownership and escalation procedures to the concern teams
- Responsible for recording/logging all incidents and service requests, categorizing them based on priorities and for deciding on the action to be taken on each incident
- Provide quick solutions/workarounds to the users hence reducing their downtime using the Knowledge Base
- Provides 1st level (assistance over the phone and Remote Access Support) technical support to the IT users across the organization
- Responsible for any asset (hardware/software) given to the user and record it in the inventory items with configuration ID which is linked to the user’s employment ID
- Perform all other assigned responsibilities as per direct manager.
B. Qualifications:
- Candidate shall work as a Technical Call Agent fixing End user support issues related to PC hardware or software problems.
- Fixing issue will be by giving guidance to users over the phone or by connecting remotely to users Machines and fix the issue
- 1/- Years or more experience in IT and computer Hardware/Software troubleshooting and End User technical support
- High communication skills with a fluent English
- Can work on 24/7 basis shift
- Ready to work under pressure
Job Details
| Posted Date: | 2020-11-18 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Information Technology |
| Company Industry: | IT Services |
| Monthly Salary: | US $1,000 |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-IT Service Desk Analyst. - Diyar United Company-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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