Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Care Agent-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Customer Care Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Jobs Responsibilities:
- Ensures calls are answered within predetermined time scales and are with in a professional manner
- Handle customers' complaints and enquiries
- Liaise and coordinate with Service Provider to resolve customer issues
- Update the call center CRM system with all customer’s complaints on timely basis to ensure a fast retrieval of information as and when required.
- Handle stressed, angry and confused customers in the most positive way possible
- Interact with customers through chat and emails.
- Live Monitoring of the orders to ensure that the Service provider is following the KPIs set by the operations
- Perform other duties related to the job as assigned by the Direct Manager
Job Details
| Posted Date: | 2020-11-04 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Internet/E-commerce |
Preferred Candidate
| Career Level: | Entry Level |
To apply for this job click here
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Care Agent-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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