Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Team Leader - Alghanim Industries-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Duties & Responsibilities:
- Manage a team of call center agents
- Keep track of attendance, daily statistics, paid time off, sick time, ….etc
- Administer training programs for new hires and existing staff
- Ensure agreed customer service standards are consistently met by IC agents
- Be available “any time” to affect the entirety of the team's operations
- Manage by walking around. Be visible to answer questions
- Take calls that agents can't handle and be available when an agent appears to need assistance
- Consistently monitor staff levels and cooperate with management regarding any adjustments required
- Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, ……… etc
- Follow-up the calls “which will provide to you from Admin. Assist.” With the agents to ensure that due procedures and quality standards are strictly adhered to.
- Motivate and encourage agents through positive communication and feedback
- Make sure that the IC agents are following the rules of IC, call procedures, data accuracy, and KPI’s
Job Details
| Posted Date: | 2020-11-10 |
| Job Location: | Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Electrical Engineering |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Kuwait |
To apply for this job click here
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Team Leader - Alghanim Industries-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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