Core Duties & Responsibilities :
- Duty of each receptionist to assist in the smooth running of the practice in general ,and the reception area in particular ,and to project a positive and friendly image to the patients and other professionals who may contact the clinic either in person via the telephone .
Performs light clerical and secretarial duties.
Administrative Responsibilities:
Greeting patients at reception. Noting their arrival and dealing with any query or request as
Appropriate.
- Expectation:, Greeting are held in a pleasant and helpful manner.
Follows policy and procedure to schedule new appointments for patients who call the clinic or follow – up appointments for patients in person at the clinic .
- Expectation: Scheduling is accurate ,timely and completed according to clinic policy
Records appointments and inform the dentist if any change cancellation occurred.
- Expectation: Scheduling and follow – up of appointments are accurate and timely.
Handles and protects confidential information.
- Expectation: information is shared only as appropriate .
Operates telephone system equipment to receive or make interoffice calls.
- Expectation: All calls are handled efficiently, promptly and helpful manner.
Answers all requests and telephone calls in a pleasant, professional and courteous manner.
- Expectation: effectively interact with colleagues, handles their concerns promptly and escalates matters to superiors when needed in a timely and efficient manner.
Job Details
| Posted Date: | 2020-09-20 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Medical Hospital |
Preferred Candidate
| Career Level: | Entry Level |
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